Refund policy

Thank you for shopping at Matusenko Store.

1. Returns
You have 14 days from the date of delivery to request a return.
To be eligible for a return:
The item must be unused and in original condition
The item must be in original packaging
Proof of purchase is required

2. Non-returnable Items
Certain items cannot be returned:
Gift cards
Downloadable products
Personal care items (if opened)
Customized or personalized items

3. Refunds
Once we receive and inspect your return:
We will notify you about approval or rejection
Approved refunds will be processed to your original payment method within 5–10 business days

4. Return Shipping
Customers are responsible for return shipping costs
Shipping costs are non-refundable

5. Damaged or Incorrect Items
If you receive a damaged or wrong item, contact us within 48 hours of delivery.

6. Exchanges
We only replace items if they are defective or damaged.

7. Contact Us
Matusenko Store
FOP Barchishyna Oleksandra
Ukraine, Kyiv, Kozatska 122